Widerrufsrecht

At Zapreta, we want you to be completely satisfied with your purchase. EU customers have the right to withdraw from their purchase within 14 days of receiving their order, no questions asked (EU Consumer Rights Directive).

To initiate a return, contact us at [your email] within 14 days of delivery. Items must be unused and in original packaging. Refunds are processed within 14 days of receiving the returned item.

Customised or perishable items are exempt from the right of withdrawal. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.